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Daylight falling across a plain wall in the clinic.

Not suitable

About one consultation in six ends with us recommending nothing.

Not because the skin is fine, and not to seem principled. Usually because the treatment would not do what someone is hoping, the timing is wrong, or what they have should be examined rather than lasered.

Across most treatments

These come up most often, and they are the ones worth knowing before you book.

  • Pregnancy or breastfeeding

    Applies to 5 of the 12 treatments

  • Pregnancy

    Applies to 4 of the 12 treatments

Clinic policy

Eight positions we hold, and the reasoning behind each one.

Pregnancy and breastfeeding

We do not perform peels, lasers, microneedling, toxin, filler or polynucleotides during pregnancy or while breastfeeding. This is a clinic policy rather than a claim about risk, and we hold to it without negotiation. A medical hydrating facial is the one thing on this list we will still do, and we will happily see you for a skin plan to start afterwards.

Isotretinoin

If you have taken isotretinoin (Roaccutane) we need to know when you stopped. Peels and microneedling wait 6 months. Fractional CO₂ waits 12. The skin's healing response is altered for longer than most people expect, and treating early is how scarring happens.

Recent sun, or a tan of any kind

Four weeks with no sun exposure and no fake tan before any laser or medium-depth peel. Melanin in the skin competes for the laser's energy, and a tan turns a routine session into a burn. We will check, and we will rebook you rather than treat you.

Deeper skin tones and laser

Fitzpatrick IV to VI can be treated safely with the right device and the right settings — our Nd:YAG is chosen specifically for this. But fractional CO₂ and TCA CROSS carry a real risk of post-inflammatory pigmentation on deeper skin, so we patch test first and sometimes recommend against them entirely. A clinic that treats every skin type identically is not paying attention.

Medication

Tell us about anticoagulants, photosensitising drugs (doxycycline, some diuretics, St John's wort), aminoglycoside antibiotics, immunosuppressants and anything for an autoimmune condition. Bring the box or a photo of it. Some of these mean we adjust; some mean we ask your GP first; some mean we do not treat.

Cold sores and active infection

Any treatment that breaks the skin can trigger a herpes simplex outbreak. If you get cold sores, say so — we will start antiviral cover the day before. An active outbreak or any active skin infection means we postpone.

Keloid scarring

A personal or family history of keloid or hypertrophic scarring rules out microneedling, CO₂ and TCA CROSS. There are still options, but not those.

Realistic expectations

Acne scarring improves; it does not disappear. Most people see somewhere between a 30% and a 70% change in scar depth across a full course, and a proportion see less. Pigmentation is managed rather than cured, and it returns without daily SPF. If what you want is skin that has never had acne, we are not able to give you that, and we would rather say so at consultation than after you have paid for four sessions.

Treatment by treatment

The full list, as it sits on each treatment's own page.

Medical hydrating facial4 to know
  • An active cold sore anywhere on the face
  • Sunburn on the day — we will rebook you
  • Isotretinoin within the last 3 months: the skin is too fragile for extraction
  • Known reaction to hyaluronic acid — ours is fermented rather than shellfish-derived, but tell us anyway
Medical hydrating facial: sessions, downtime and price →
Mandelic acid peel5 to know
  • Pregnancy — clinic policy is to hold off and use a lactic acid alternative instead
  • An active cold sore
  • Isotretinoin within the last 3 months
  • Broken or eczematous skin on the area
  • A tan, real or applied, less than two weeks old
Mandelic acid peel: sessions, downtime and price →
Medical microneedling5 to know
  • Pregnancy or breastfeeding
  • An active cystic breakout or cold sore in the treatment area
  • Isotretinoin within the last 6 months
  • A history of keloid or hypertrophic scarring
  • Anticoagulant medication without a note from your GP
Medical microneedling: sessions, downtime and price →
Q-switched Nd:YAG laser5 to know
  • Pregnancy
  • Photosensitising medication — doxycycline, some diuretics, St John's wort
  • A tan, real or applied, less than four weeks old
  • Active infection or broken skin in the area
  • Photosensitive epilepsy
Q-switched Nd:YAG laser: sessions, downtime and price →
Polynucleotide skin boosters5 to know
  • Pregnancy or breastfeeding
  • Fish allergy — the polynucleotides are salmon-derived
  • Autoimmune connective tissue disease
  • Active infection at the injection site
  • Anticoagulant medication without a note from your GP
Polynucleotide skin boosters: sessions, downtime and price →
Medium-depth TCA peel5 to know
  • Pregnancy
  • Melasma that has not been primed first — an unprimed peel can make melasma worse, not better
  • Isotretinoin within the last 6 months
  • Sun exposure or a tan within the last four weeks
  • Active eczema, dermatitis or broken skin on the area
Medium-depth TCA peel: sessions, downtime and price →
Wrinkle-relaxing injections5 to know
  • Pregnancy or breastfeeding
  • Myasthenia gravis, Lambert-Eaton syndrome or other neuromuscular disorders
  • Aminoglycoside antibiotics — they potentiate the effect unpredictably
  • Active skin infection at the injection site
  • Previous non-response, which occasionally happens and is not something we can promise around
Wrinkle-relaxing injections: sessions, downtime and price →
Hyaluronic acid filler6 to know
  • Pregnancy or breastfeeding
  • Autoimmune connective tissue disease
  • Dental work or an active infection within two weeks either side
  • Previous permanent or semi-permanent filler in the same area
  • Known hypersensitivity to lidocaine
  • Anticoagulant medication without a note from your GP
Hyaluronic acid filler: sessions, downtime and price →
Cosmelan depigmentation5 to know
  • Pregnancy or breastfeeding — hormonal melasma is not treated during either
  • Known sensitivity to hydroquinone, kojic acid or retinoids
  • Active dermatitis or broken skin on the face
  • A sun holiday planned within the next eight weeks
  • Anyone unwilling to commit to the six-month home protocol — the mask alone does not hold
Cosmelan depigmentation: sessions, downtime and price →
Fractional CO₂ resurfacing7 to know
  • Pregnancy or breastfeeding
  • Isotretinoin within the last 12 months
  • A history of cold sores without antiviral cover started the day before
  • Deeper skin tones — Fitzpatrick IV to VI carry a real risk of post-inflammatory pigmentation and we assess this individually rather than treating by default
  • Sun exposure or a tan within the last four weeks
  • A history of keloid scarring
  • Immunosuppressant medication
Fractional CO₂ resurfacing: sessions, downtime and price →
TCA CROSS6 to know
  • Deeper skin tones without a patch test first — the risk here is post-inflammatory pigmentation, and we test before we treat
  • Pregnancy
  • Isotretinoin within the last 6 months
  • Active infection or acne in the treatment area
  • A history of keloid scarring
  • A tan, real or applied, less than four weeks old
TCA CROSS: sessions, downtime and price →
Laser hair removal6 to know
  • Pregnancy
  • Blonde, red, grey or white hair — there is no pigment for the laser to find, and we will tell you this at the patch test rather than after six paid sessions
  • Sun exposure or fake tan within the last four weeks
  • Photosensitising medication
  • Gold thread lifts or permanent implants in the treatment area
  • Active infection or broken skin on the area
Laser hair removal: sessions, downtime and price →

Always

Three things we will not do, whoever asks.

  1. 01

    Inject on the day of a first consultation.

    Every prescription-only treatment is prescribed after a face-to-face assessment, with time between the assessment and the appointment. Not on a phone call, and not on the same afternoon.

  2. 02

    Treat a mark we are not certain about.

    Anything that has changed, bled, or looks wrong under the dermatoscope gets examined and referred — not lasered off. A pigmented lesion that is removed is a lesion nobody can biopsy later.

  3. 03

    Start a course that cannot finish in time.

    If your date is too close, we will say so and offer the thing that does fit, even when that is a £95 facial instead of a £2,000 course.

If you are still not sure

Ask us before you pay us.

Ring the clinic and describe what you have. If it is not something we should treat, you will be told on the phone rather than at a consultation you have already paid for.